Customer Service

An Apple for Apple

November 26, 2010

Last August the camera in my iPhone 3GS started producing photos as if they were taken through a jar of Vaseline or a screen door – neither one a very pleasing effect. It didn’t inconvenience me much, but I do find the camera handy for a quick informal shot or as a reminder for something [...]

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Adobe Drops the Ball on Customer Service

July 31, 2009

We live in an amazing age as far as online customer service goes. You can book your flight online and get your ticket in minutes. Zappos can get shoes to your doorstep seemingly as soon as you press the enter key. Adobe is one of the oldest and most venerable software companies. I have a [...]

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