WARNING: This is a non marketing-oriented post that is going to make your eyes bleed unless you are interested in the techie side of CRM. Over 10 years ago I built my own CRM system in Microsoft Access. Total geek city, I know. It was perfectly suited to the way I kept track of interactions [...]

Like a lot of people, I use GMail as my main inbox. Several email accounts are ‘fetched’ by GMail and all that email ends up in one convenient in-box. I’ve got GMail set up so that when I reply to an email, it appears as if I replied from the account it was sent to, [...]

I was really excited to upgrade my iPad to iOS 5. Face it, I’m a geek. But, along with a host of other interesting new features, were gestures for the iPad.  One of the joys of the iPad is the tactile sense of working with it and the ability to use the whole screen for [...]

This story originally appeared in PRWeek Insider on 04/18/11 (subscription required). Two weeks ago a Marc Jacobs intern publicly melted down on Twitter and then quit. Two weeks before that, Chrysler experienced some Twitter road rage, and an agency was fired. And two weeks before that, the Red Cross had to confiscate the keys from [...]

I’m now commuting daily into Manhattan and taking my iPad. When you commute, its amazing how a bag which you hardly even noticed carrying getting out of the car, feels like it weights a hundred pounds by the time you get to the office. So, I wondered, how far could I go being paperless and [...]